Privacy Policy
Last updated: 31.10.2025
1. Who We Are
Glowex
Address: Smaragd 2 2371LA, Roelofarendsveen
Email: info@glowex.nl
Chamber of Commerce (KvK) number: 92602290
In this document, “we”, “our”, or “us” refers to Glowex.
2. What Personal Data We Collect
We may collect and process the following types of personal data when you use our website or services:
- First and last name
- Email address
- Telephone number (if provided)
- Address details (if applicable)
- IP address, browser information, date and time of website visits
- Any other data you voluntarily provide via contact forms or messages
3. Purpose and Legal Basis for Processing
We process your personal data for the following purposes:
- To respond to your inquiries or contact requests (legal basis: performance of a contract or steps prior to entering into one).
- To deliver our services or products (legal basis: performance of a contract).
- To comply with legal obligations (for example, administrative or tax requirements).
- To improve our website and services through statistical and analytical purposes (legal basis: legitimate interest, anonymized where possible).
- To send newsletters or promotional content when you have provided consent (legal basis: consent). You may withdraw your consent at any time.
4. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
For example, billing-related data may be retained for the duration of the legal tax retention period. Website visitor data may be stored for a limited time for analytics or security purposes.
5. Sharing with Third Parties
We do not sell your personal data to third parties.
We may share personal data with trusted service providers (“processors”) who assist us in operating our business — for example, hosting providers, analytics tools, or email delivery services.
We ensure these parties only process data in accordance with our instructions and the GDPR, under signed data processing agreements.
If we transfer data outside the European Economic Area (EEA), we will ensure appropriate safeguards, such as Standard Contractual Clauses or other approved transfer mechanisms.
(See more at business.gov.nl – GDPR compliance)
6. Cookies and Similar Technologies
Our website uses cookies and/or similar technologies. Some cookies are necessary for the website to function properly, while others help us analyze usage or deliver personalized content.
You can adjust your browser settings to refuse cookies; however, this may affect website functionality.
For more information, please see our Cookie Policy.
7. Your Rights
Under the GDPR, you have the following rights concerning your personal data:
- Right of access – to obtain a copy of your personal data.
- Right to rectification – to correct inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”), where applicable.
- Right to restrict processing.
- Right to data portability, where applicable.
- Right to withdraw consent at any time (this will not affect prior lawful processing).
- Right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
These include encryption, restricted access, and regular evaluations of our security practices.
(See business.gov.nl – Protect personal data)
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the most recent revision.
In case of significant changes, we will notify you or request renewed consent if required by law.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: info@glowex.nl
Postal address: Smaragd 2 2371LA, Roelofarendsveen