Frequently Asked Questions

This FAQ answers the most common questions about Glowex and how we support organisations with sustainable, smart cleaning solutions.


If your question isn’t listed,
contact us for personalised advice.

 About Glowex & How We Work

Glowex is a hygiene partner focused on efficiency and sustainability. Driven by a 'Less is More' philosophy, we deliver high-performance professional cleaning products and hygiene management solutions throughout the Netherlands. We provide tailored solutions designed to meet the rigorous demands of facilities management, the hospitality sector, food retail, and educational institutions.


At Glowex, we don’t just supply products; we optimize environments. Our mission is to bridge the gap between uncompromising sanitation and operational efficiency. By integrating our solutions, businesses can:


• Mitigate Hygiene Risks: Implement industry-leading protocols to ensure safety and compliance.

• Optimize Cleaning Costs: Reduce overhead through high-efficiency formulas and smart distribution.

• Drive Sustainability: Meet ESG goals by significantly reducing single-use plastic waste.

• Simplify Operations: Streamline workflows with intuitive systems that empower your cleaning staff.



Glowex is not a traditional wholesaler.
We do not operate on a bulk-stock or high-volume sales model. Instead, we work as a solution partner, focusing on reducing overall product use rather than selling more products.

Our approach is designed to:


1. Reduce the number of cleaning products used in existing cleaning programmes

2. Control and minimise chemical consumption through correct dosing and usage

3. Extend the lifetime of purchased products and reduce re-ordering frequency

4. Minimise plastic waste associated with cleaning products

5. Improve hygiene standards through regular training and on-site hygiene monitoring


We take responsibility for these outcomes and support our customers with monthly on-site visits as standard, provided free of charge, to ensure correct implementation and continuous improvement.

Yes. We offer a risk-free, 14-day pivot trial tailored to your specific needs. To ensure our solution delivers maximum impact, we follow a professional four-step integration process:

1. Comprehensive On-Site Assessment

We begin with a deep dive into your current operations, focusing on:


• Program Efficiency: We evaluate if your current hygiene protocols are time-efficient and easy for staff to follow.

•  Product Consolidation: We identify redundant or unnecessary chemicals to streamline your inventory.

•  Consumption Analysis: We audit how products are applied and measure monthly usage to find waste.

•  Space Analysis: We perform a "free-space" review to determine the optimal placement for dosing equipment.

2. Staff Engagement

We meet with your cleaning team to understand their daily operational challenges and limitations. This ensures the solution we design is practical and supported by those using it.

3. Custom Solution Design

Based on our findings, we curate an optimized product mix and a precision dosing system specifically engineered for your facility’s footprint.

4. The Intake Report & Trial Launch

Before the 14-day trial begins, you receive a detailed Intake Report outlining:


• Identified improvement opportunities.

• Professional recommendations.

• Projected cost savings from reduced product consumption.

1. Support materials
We provide cleaning charts customised to your facility, visual instructions for correct product application, and digital training materials to support consistent and correct cleaning practices.


2. Continuous hygiene and product training
Glowex customers receive comprehensive periodic training covering all critical cleaning and hygiene fundamentals, as well as the effective use of professional cleaning products. All new staff members are included in this training programme.


3. Supportive on-site facility visits
Our service engineers visit your facility once a month to conduct on-site assessments. During these visits, we proactively monitor cleaning methods, dosing systems, and product consumption to prevent errors that could compromise hygiene standards or lead to unnecessary product costs.


4. Data-driven reporting
We provide an insightful reporting system that allows customers to track cleaning product consumption (in litres), plastic packaging waste generated, issues identified within cleaning and disinfection programmes, corrective actions taken, and budget forecasts for upcoming months.

We strongly recommend using these services to achieve the highest possible cost efficiency and to maintain optimal cleaning and hygiene standards. However, for customers who prefer a more traditional wholesaler experience and conventional cleaning products, we also offer a Pro Formula product range from trusted brands such as Cif, Glorix, Sun, and Andy.


These products are manufactured with powerful, high-quality formulations that are easy to use and highly effective. They can be ordered separately and at your convenience.

 Solutions, Products & Sustainability

We optimise cleaning programmes to improve daily usability and efficiency. Glowex reduces product overuse, implements a lean product mix, and supports on-site supervision to prevent errors.

This helps facility managers reduce re-ordering, control unplanned purchases, and avoid budget overruns.

Conventional cleaning products without refill systems, ready-to-use products with trigger sprays, and large containers used with manual dosing methods generate significant plastic waste. In addition, when these products lack EU Ecolabel and Cradle to Cradle certifications, their sustainability performance is limited.


Glowex applies a “less is more” philosophy by using super-concentrated, biodegradable, plant-based cleaning products with reusable refill systems and mono-material packaging.

We use a detailed checklist to assess cleaning and hygiene standards, sustainability efforts, and the cost efficiency of our solution hub. This checklist can be customised and updated to reflect our customers’ specific needs and requirements. We apply industry-specific checklists—designed for the education, restaurant, retail, and hospitality sectors—during our periodic on-site audits.

We offer a periodic training programme for all our customers. Glowex provides three different training formats:

1. Theoretical, knowledge-based training
Designed for facility managers, school leaders and teachers, and restaurant chefs, this training covers essential topics such as microorganisms and facility hygiene, cross-contamination of bacteria and viruses, and methods to minimise associated risks.

2. Technical cleaning product training
This training focuses on the correct use of dosing equipment, the structure and function of cleaning products, and the optimal balance between chemical dosage, water temperature, and mechanical action to achieve effective cleaning results.

3. On-site product demonstrations
We demonstrate product use in real cleaning scenarios within your facility. We believe that incorrect application can undermine the effectiveness of even the best-designed systems. Glowex maintains close contact with cleaning staff to understand operational challenges and address issues directly.

We are a solution-driven company focused on measurable results rather than offering an extensive product catalogue across multiple brands. Our partnerships are built around reducing chemical usage, lowering consumption, optimising costs, and making cleaning operations more sustainable.


Delivering on these commitments requires specific product formulations and dedicated dosing systems. Glowex takes responsibility for achieving the objectives agreed with our customers, which is why we work with an industry-leading, proven solutions from Diversey.

Ordering, Logistics & Integration

Glowex products and systems begin optimising your cleaning operations from day one. Cleaning staff become familiar with the products and systems during the first month. We visit your facility once a week during this period to minimise potential mistakes in product application.

The first month’s product consumption provides a strong estimate of total ownership costs. The clearest results can typically be measured after the second month, which can then serve as a reference for forecasting and budgeting in the coming months.

If your facility uses products from different brands, Glowex first evaluates overall efficiency by assessing dilution rates, product effectiveness, and the total impact on sustainability efforts. If your current cleaning products and systems align with our commitments, Glowex integrates with them; otherwise, we provide a redesigned cleaning programme developed by our field engineers.

Glowex has a clear understanding of monthly cleaning product consumption at its customers’ facilities. All products and systems we use enable us to track and record your cleaning product needs on a weekly basis. Our primary objective is to transform your cleaning operations into simple and predictable routines.


Thanks to our systematic tracking method, we reduce repetitive ordering and closely monitor your current stock levels and cleaning operations. This allows us to plan and prepare your next month’s stock in advance—without bulk inventories or large deliveries—resulting in lower operational costs and reduced customer prices.

We are always ready to assist with your challenges. We send ordering reminders for products that are in critical stock, based on our stock traction system and the cleaning program we designed for you. If an order is missed and the situation is urgent, we strive to deliver the product the same day or the next day, with potential additional shipping costs.

As we provide a complete solution package, Glowex creates a product list fully customised to your needs. This list includes our pricing, your estimated monthly consumption per product (in units), and the recommended order quantities. It provides a transparent overview of your total monthly cleaning product budget.

Once you send the document to us by email, we perform an initial review and confirm your order, including the order number and  scheduled delivery date.